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Shipping Policy

    All items are shipped insured and with tracking. Domestic orders that total $750 or more are generally shipped with signature required. If you order multiple items, we can combine your shipments to save you money. Please notify us before or at payment.

    Please note each item listed has a handling time noted on the item page, which indicates approximately how long it will take to process the item before shipping.

    Various shipping carriers are used at our discretion (USPS, FedEx and UPS) depending on the purchase amount, shipping location, and shipping method chosen during checkout. Once your item(s) has been shipped, a tracking number will be posted to your order and you will receive an email confirmation. You may check the status of your order, as well as other details by logging in after purchasing. We can only ship to the confirmed shipping address that is indicated on the payment. Please ensure the shipping address and other details are correctly entered when placing your order. Shipping/handling costs are non-refundable.

International:

    International buyers are responsible for taxes and customs as determined by their country’s customs. Buyers may contact their local post office or customs office for more information as to what to expect in terms of duties/taxes, etc.

    Shipping transit times are estimated times given which do not include postal or customs delays.

Return/Exchange Policy

Your satisfaction is our utmost priority. If for any reason, you are not satisfied with your order, you may send it back for a refund or exchange within 30 days of delivery of the package with your order provided it meets the following criteria:
    •   The item must be returned in the same new, unworn condition it was sent in. It should not have any scratches, marks, or any other signs of wear or misuse.
    •   JewelWeSell is contacted for an RMA number prior to return/exchange.
    •   The item cannot be resized or altered in any way by anyone other than JewelWeSell.
    •   The buyer is responsible for return shipping/insurance fees.
    •   Item(s) must be returned with all original paperwork, gift boxes, tags, etc. Shipping/handling costs and payment processing costs are non-refundable

Refunds are issued within 7 business days from date of return.

    Any item returned that does not meet the noted criteria will not be accepted for return/exchange and would be returned back to the buyer at the buyer’s expense.

Order cancelations: Any refunds for orders canceled prior to shipping will be minus any relevant payment processing fees.

Certain custom orders may potentially have different return/exchange and cancelation policy terms, which will be noted to the buyer for their respective custom order request(s).

     - If a diamond(or any other gemstone) falls out of a piece of jewelry purchased from JewelWeSell.com during the term of the warranty, if you send the piece to us with the diamond(s) or gemstone(s) that fall out, we will set it back into the ring and ship it back to you for free (other than the cost of insured shipping/handling to/back).
     - Please note, we cannot replace any lost gemstones. However, if one does fall out and you cannot find it, we can let you know the lowest price we can offer for a replacement stone.
     - Free cleaning, polishing, and re-plating: Normal wear and tear over time can cause jewelry to lose its shine and allure. At JewelWeSell, we offer free cleaning, polishing, and re-plating for any items purchased from our website. (the only cost would be the insured shipping/handling costs)
     - Please note that this warranty does not cover any damage caused to the items by the purchaser or others. However, please let us know if there is any damage that you would like repaired and we can tell you the lowest possible price it would be for us to repair it.
     - Unauthorized repairs or service (meaning any modifications, alterations, repairs or service by anyone other than us or a repair center authorized by us can void the warranty.

Although our extensive line of different designs are chosen specifically for the online community and we try to make sure you get the best product from the lowest price, if you cannot find what you are looking for, we are a jewelry manufacturer and design and can produce almost whatever you desire to perfectly suits your preferences for design and specifications. We can take your jewelry visions and make them into realities Please contact us for quotes and more information regarding custom orders.

Why buy from JewelWeSell?

• Since we manufacture all of our jewelry and there is no middleman, we can offer our customers jewelry at wholesale prices, while maintaining superior quality
• We offer a 30-day return/exchange policy. 
• We offer a constantly expanding line of diamond and color stone jewelry 
• All of the diamonds we sell are 100% conflict-free
• We have a devoted customer service team who work vigorously to ensure that our customers have the best possible experience when doing business with us.
• We offer financing (through Affirm and PayPal credit) to eligible customers.

Where is your jewelry made?

The majority of our items are made in our factory in Metuchen, NJ / NYC.

We also manufacture jewelry in our factory in India.

Do I need to pay sales tax?

Items ordered with a shipping address in New Jersey will be subject to NJ’s sales tax.

How do I know if you received my order?

After your order is placed, you will receive a confirmation email for your order. You may also view your order on our site.

What payment methods do you accept?

 

What if I can't find something I am looking for on your site?

Custom design inquiries can be made via phone or through the following custom design request page:

Custom Design Request

How do I request a custom order?

At JewelWeSell.com we specialize in customized jewelry, with a dedicated team of skilled designs that can turn your jewelry vision into a reality. Almost any of our designs can be made in any metal, ct weight/quality, measurements and with any stone type(s) according to your preferences. Alternatively, you may request to have any other design modeled and we will get back to you with additional information, quotes , and rendered pics according to your preferences.

Custom design inquiries can be made via phone or through the following custom design request page:

Custom Design Request